The Service Training Manager will identify and assess training needs in the Service Operations Department and Dealer network, and design, plan, and manage the implementation of training programs, policies, and procedures to fulfil those needs.
Essential Duties & Responsibilities
- Reviews existing dealer training programs; executes enhancements and additions to improve engagement, productivity, and efficiency in dealer and internal service operations
- Implements, manages and owns new corporate Learning Management System (LMS) including vendor identification, selection and implementation plan
- Partners with CFMOTO staff and dealers to develop and manage an online and in-person certification program to improve dealer productivity in service and general dealer operations related to CFMOTO
- Manages learning and development initiatives (includes performing any necessary administrative tasks, preparing materials, etc.) to ensure training needs and deadlines are met
- Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry
- Identifies future training needs and creating a curriculum to facilitate that training
- Assists in the execution of the performance management philosophy, strategy and review cycles including training and enablement needs
- Conducts or facilitates required and recommended training sessions on site, online and in the field
- Manages the training team, growing and developing their skills and abilities
- Communicates with management, trainers and dealerships to ensure that all needs are met
- Conducts and arranging ongoing training for new Service hires
- Searches for gaps in training content and materials that need updating to generate higher productivity and efficiency among dealerships
- Coordinates external training for internal staff as needed
- Other duties as required
Knowledge, experience & capabilities
Education & Experience Required
- Bachelors Degree in Business, Communications or other related area required
- 5-7 years of experience in a Learning & Development
- Excellent verbal and written communication skills
- Thorough understanding of training processes, tools and online training systems
- Experience developing training certification programs
- Ability to moderate in person training sessions
- Extremely organized and detail-oriented
- Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
- Previous Powersports industry experience desired
Education & Experience Preferred
- 7+ years of experience in developing and executing training both online and in-person materials and programs
- 2 years of Powersports industry experience preferred
- Implementation and development of training tools and online training management systems
Additional Information
- All applicants must be eligible to work in the United States
- Typical schedule is Monday – Friday, 8:00 am – 5:00 pm; ability to work the required hours
- Following the initial training schedule, hybrid schedule (2 days in office / 3 days remote)