CFMOTOCareers

The Product Line Owner-Motorcycles will be a vital role in managing our motorcycle products for lifecycle optimization and supporting the corporate strategies as it relates to current product line maintenance & improvements. This individual will function as a tactical product owner and be responsible for maintaining current product upgrades and improvements and serve as an industry expert for all existing 2-wheel product segments.

Essential Duties & Responsibilities

• Acts as the motorcycle segment expert, with a deep understanding of the industry and competitor products, and what our competitive advantage is/can be with product features & benefits
• Analyzes and proposes consumer and dealership data into product planning and provide impact analysis and recommendations
• Supports the LRP team strategy by advising on future model specification requirements by an in-depth knowledge of service/warranty problems, customer/dealer preferences, and general industry trends
• Participates in market segments studies, and statistical analysis, to understand customer needs & desires, and makes recommendations for current product line updates & improvements
• Coordinates annual CMF changes with ID departments
• Works with Sales & Marketing to provide product related support for all messaging materials and shows. Attend shows as required
• Maintain detailed product specifications database of current company products, as well as competitive products across the industry
• Champions the lifecycle management of current products, and advises how strategic new product features can be introduced for success
• Collaborates with PG&A to support integration of accessory parts from internal departments, or third-party suppliers
• Supports the R&D team with procuring competitive products for evaluation and benchmarking purposes
• Responsible for operating within standard operating procedures and following all company health & safety guidelines
• Ensures a clean and safe work environment
• Other duties as required

Qualifications

Education & Experience Required

• BS/BA, from a four-year college, with a product focused outlook
• 5+ years’ previous experience in similar role, preferably within the Powersports, Automotive or similar industry.
• Motorcycle industry experience is highly preferred
• Excellent oral & written communication skills
• Ability to work independently with strong teamwork & collaboration skills
• Expert knowledge of Microsoft Excel, PowerPoint, Project, and experienced with Stage-Gate methodology
• Experienced in MS office 365, in using its tools to facilitate group collaboration
• Strong customer focus and service orientation with the ability to interact effectively with colleagues, and vendors at all levels in a cross-cultural setting
• Domestic travel can be expected up to 20%, with occasional international trips to China or other locations as needed

The Technical Support Representative is accountable for providing value added service support to CFMOTO dealers and customers through technical problem resolution, product training.

Essential Duties & Responsibilities

• Participates in technical service team initiatives, problem solving and continuous improvement efforts
• Provides telephone and electronic case support for technical product support, warranty claim authorizations
• Assists dealers with vehicle troubleshooting, diagnostic and repair assistance
• Conducts in-person dealer visits as needed to resolve technical vehicle concerns
• Assists in the development, review and feedback for technical service manuals, articles and repair procedures
• Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
• Ensures a clean and safe work environment

Qualifications

Education & Experience Required

• High School diploma or equivalent
• Strong mechanical aptitude in Powersports and/or automotive
• 3-5 years’ customer service experience in related industry
• Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• Previous Powersports industry experience desired

Education & Experience Preferred

• Bachelor’s degree in Business Administration, Industrial Science or related field
• 1-2 years previous Powersports Industry experience

The Warehouse Manager is responsible for movement of product through the CFMOTO Plymouth warehouse and coordination of personnel associated with warehouse duties.

Accountabilities

• Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
• Establish warehouse practices and protocols to achieve an efficient warehouse
• Set warehouse and team goals in collaboration with executive management and other team leads
• Audit and report inventory when needed or directed
• Monitor workplace performance and lead training initiatives to improve employees
• Communicate with other departments to ensure products are shipped in a timely manner
• Work alongside warehouse staff when necessary to ensure goals are met
• Identify new tools and equipment needed to improve efficiency and performance of warehouse tasks
• Coordinate the efficient inflow and outflow of products through warehouse
• Inspect, maintain, and manage warehouse equipment and vehicles
• Keep up to date on the latest federal and state safety regulations
• Other duties as required

Requirements

Education & Experience Required

• 3+ years experience in a warehouse lead role managing hourly employees
• Proficient knowledge of warehouse procedure and policy
• Excellent problem-solving skills and leadership qualities
• Ability to work with all levels of company staff
• Comfortable delivering frequent direct written and oral feedback
• Proficient with Microsoft Excel, PowerPoint, Word, and Outlook
• Strong customer focus and service orientation with the ability to interact effectively with colleagues, dealers/customers and vendors at all levels in a cross-cultural setting

Critical technical, professional and personal capabilities

• Commitment to continuous improvement, safety, teamwork and open communications
• A positive attitude, motivated, self-starter with strong teamwork skills
• Strong communication skills both verbal and written
• Demonstrates speed and flexibility as appropriate in responding to and adapting to change
• Promotes cooperation within the team and between teams
• Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves

Additional Information

• Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
• Working conditions are normal for an office environment
• Requires use of office equipment such as computers, telephones, copy machines
• Required sitting and computer-related activities for extended periods of time
• Ability to lift and/or move up to 50 lbs.
• Equipment operation requires specialized training and testing within CFMOTO standards

The Channel Marketing Manager is responsible for the planning, developing and executing of channel-specific marketing strategies and campaigns to promote the CFMOTO brand and products.

Essential Duties & Responsibilities

• Responsible for brand compliance and branding initiatives through out the CFMOTO dealer network
• Manages sales training and PDI video production for our learning management system.
• Responsible for dealer coop adverising compliance and processing
• Manages marketing digital assets (photography, logos, video)
• Responsible for the management of in store POP and store within a store branding and merchandising
• Manages quartly top operater Dealer profile video
• Performs competitive market research
• Special projects as required
• Assists other team members as needed
• Proactively follows all Company Health & Safety policies and guidelines

Qualifications

Education & Experience Required

• Bachelors degree in marketing, business, public relations, journalism, communications or related field
• 3 - 5 years previous Channel marketing experience desired
• Proficiency with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• Experience and/or certifications in Illustrator, Photoshop, Final Cut Pro, Adobe Premiere and other Mac software applications a plus
• Experience with lead management systems and processes a plus
• Strong relationship building skills

Education & Experience Preferred

• Bachelors degree in marketing, business, public relations, journalism, communications or related field
• 5+ years’ previous experience in similar role preferably in a corporate environment
• • Powersports experience

The Customer Experience Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.   

Essential Duties & Responsibilities

• Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
• Acts as a liaison between the customer and CFMOTO Operations
• Identifies process improvements that facilitate a high level of customer satisfaction internally and externally.
• Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.
• Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
• Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.
• Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.
• Regularly participates in cross-functional teams to solve recurring customer issues.
• Responsible for answering Company’s main phone line and directing calls to appropriate person and / or department.
• Special projects as assigned

Qualifications

Education & Experience Required

• High School diploma or equivalent
• 2 – 4 years previous experience in similar role
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• High level negotiation and dispute resolution skills
• Ability to work in a fast paced and changing environment

Education & Experience Preferred

• Bachelor’s degree
• 4-6 years previous experience in similar role
• Powersports industry knowledge/experience strongly preferred

Additional information

• All applicants must be eligible to work in the US
• Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours
• Working conditions are normal for an office environment

The Logistics Coordinator is an important part of our supply chain strategy and is responsible for maintaining an accurate inventory by VIN number and location. You will coordinate LTL, Volume, FTL, multi-stop shipments throughout our dealer network.

Responsibilities

• Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
• Coordinate and optimize daily shipping and receiving activities including but not limited to: LTL, Volume, FTL, Multi-Stop, Import/Export shipments
• Provide administrative support, including but not limited to: answering phones, customer and sales support, handling return authorizations, responding to customer inquiries, data entry, and assisting with intra-department documentation, sorting, and file management.
• Prepares and/or creates reports for internal/external communications; may maintain database(s) including the entry, analysis and the gathering of information to produce reports; exercises solid judgment/discretion in the collection and dissemination of sensitive/confidential information
• Maintain accurate departmental procedure manuals
• Assists with projects as needed
• Proactively follows all Company Health & Safety policies and guidelines
• Other duties as required

Qualifications

Education & Experience Required

• Associates degree in a Transportation, Logistics, Supply Chain or equivalent experience
• 3-4 years previous experience in transportation, logistics or supply chain
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)

Education & Experience Preferred

• Bachelor’s degree and relevant experience in Transportation, Logistics, Supply Chain
• Strong analytical skills

Other (Knowledge, Skills and Abilities)

• Ability to handle confidential and sensitive information with integrity and professionalism
• A positive attitude, motivated, self-starter with strong teamwork skills
• Strong communication skills both verbal and written
• Strong customer focus and service orientation with the ability to interact effectively with colleagues and vendors at all levels in a cross-cultural setting
• Excellent analytical skills
• Demonstrates speed and flexibility as appropriate in responding to and adapting to change
• Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves

Working Conditions / Physical Requirements

• Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
• Primary environment is an office environment
• Requires use of office equipment such as multi-line phone system, computers, copier machines
• Required sitting and computer-related activities for extended periods of time
• Ability to occasionally lift and / or move to 25 pounds; will follow Company safety and ergonomic guidelines to avoid injury

The Market Research Analyst will support the Product Team by conducting powersports industry research and analysis in its current state and for predicted future trends. 

Essential Duties & Responsibilities

• Work with the product team to discover problems that are urgent, pervasive, and can be monetized
• Use the Pragmatic Institute framework as a guide
• Analyze powersports industry movements using consumer insights, and understanding the current customer needs, as well as potential future customers
• Assist the Product & Marketing team with research to understand consumer behaviour & product usage better by way of focus groups, observational research Win/Loss analysis, Interviews, opinion polls, secondary literature reviews, and questionnaires
• Gather & organize data on consumers, competitor products, and market conditions, keeping a detailed database for efficient communication between various departments
• Conduct further Positioning Analysis such as: SWOT, PEST, Investment-Impact scoring, Competitive landscape, Pricing, etc.
• Maintain detailed databases of the current product portfolio, and competitive analysis comparisons
• Gather data on consumer demographics, preferences, needs, and buying habits
• Daily/Weekly communications as needed with R&D and product team members in China regarding ongoing research projects and findings.
• Analyze data using statistical software
• Convert complex data and findings into understandable tables, graphs, and written reports using PowerPoint & BI software
• Responsible for operating within standard operating procedures and following all company health & safety guidelines
• Ensures a clean and safe work environment
• Other duties as required

Qualifications

Education & Experience Required

• Bachelor’s degree in Marketing Research or Communications, BI, BA, or a related field
• 2-4 years previous experience in similar role within the Powersports, Automotive or similar industry preferred
• Pragmatic Institute Certified: Foundations-Focus-Build-Launch-Price
• Versed in BI software such as Tableau or MS Power BI
• Strong Analytical problem-solving skills, with ability to interpret current market conditions and possible future trends, providing key insights, recommendations and conclusions
• Strong statistical data analysis skills, and ability to communicate findings in professional visual presentations to management by PowerPoint & other related software
• Strong in organizational skills, database management, and meaningful reporting to help facilitate management strategy & planning functions
• Expert knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook
• Strong verbal communication skills
• PRC certification a plus

The Sales Administrative Assistant is accountable for supporting the Sales team.

Responsibilities:

• Processes and enters sales orders
• Provides administrative support for sales team including Vice President of Sales and Director of Motorcycle Strategy
• Collaborates with the Logistics department to ensure timely deliveries and recieve status updates
• Prepare sales reports
• Process expense reports
• Other duties as required

Knowledge, experience & capabilities

Education & Experience Required

• Bachelor’s Degree or equivalent experience
• 1 - 3 years’ previous experience in similar role
• A positive attitude, motivated, self-starter with strong teamwork skills
• Strong communication skills both verbal and written
• Outstanding organizational and time management skills
• Proven problem solving, decision making and planning skills
• Ability to maintain accuracy on detailed work
• Strong customer focus and service orientation with the ability to interact effectively with colleagues at all levels in a cross-cultural setting
• Demonstrates speed and flexibility as appropriate in responding to and adapting to change
• Promotes cooperation within the team and between teams
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)

Education & Experience Preferred

• 1 - 3 years’ previous experience in similar role within the Powersports industry
• Experience with CRM software

Additional Information

• All applicants must be eligible to work in the US
• Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
• Following the initial training period, hybrid schedule (2 days in office / 3 days remote)