Career Opportunity Information | CFMOTO USA

CFMOTOCareers

CFMOTO employees not only help keep the business alive, but they are also enthusiastic and experienced off-road riders who are working to make the experience better for everyone. Do you want to build a career in the motorsports industry? As a global leader in designing and building innovative, high-quality, and high-performance vehicles, we’re always looking for motivated individuals to add to our dynamic US team.

CFMOTO USA’s corporate headquarters is located in Plymouth, Minnesota, just outside the Twin Cities of Minneapolis and St. Paul. Minnesota’s outdoor culture and friendly atmosphere make this the ultimate place to be in the Midwest. Join our team today!

Current Openings

Product Specialist, Parts, Garments and Accessories (PG&A)
– Plymouth, MN – Local Candidates Preferred

The Product Specialist, PG&A is accountable for supporting the research, development and implementation of power sport accessories for the US Market. 

Essential Duties & Responsibilities
•    Leads Accessory Projects
•    Leads Ideation Sessions
•    Performs Competitive Benchmarking
•    Identifies Customer Solutions/Consumer Insights/ VOC
•    Fits and Tests Accessories
•    Monitors Quality and Warranty
•    Provides Feedback to Suppliers and Parent Company, CFMOTO China
•    Prepares Go to Market Materials in Collaboration with Marketing Team
•    Determines Project Scope
•    Provides Design and Directional Feedback Throughout Projects
•    Researches and Identifies “White Space” Opportunities
•    Assists with projects Across the Parts, Garments & Accessories Department
•    Responsible for Maintaining a High Level of Customer Service, Professionalism and Projecting a Positive Image of CFMOTO Powersports
•    Responsible for Operating within Standard Operating Procedures and Following all Company Health & Safety Guidelines
•    Ensures a Clean and Safe Work Environment
•    Other duties as required

Qualifications
Education & Experience Required
•    Bachelor’s degree in Engineering or related field
•    0-3 years’ previous experience in similar role within the Powersports, Automotive or similar industry
•    Project Management experience
•    Hands-on mechanical aptitude and knowledge of assembly processes
•    Must be able to collaborate 
•    Expert knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook
•    Negotiation and dispute resolution skills
•    Strong customer focus and service orientation with the ability to interact effectively with colleagues, dealers/customers and vendors at all levels in a cross-cultural setting

Education & Experience Preferred
•    2-3 years’ previous experience in similar role 
 

 

Technical Service Representative – Plymouth, MN – Local Candidates Only

The Technical Support Representative is accountable for providing value added service support to CFMOTO dealers and customers through technical problem resolution, product training.

Essential Duties & Responsibilities

  • Participates in technical service team initiatives, problem solving and continuous improvement efforts
  • Provides telephone and electronic case support for technical product support, warranty claim authorizations
  • Assists dealers with vehicle troubleshooting, diagnostic and repair assistance
  • Conducts in-person dealer visits as needed to resolve technical vehicle concerns
  • Assists in the development, review and feedback for technical service manuals, articles and repair procedures
  • Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
  • Ensures a clean and safe work environment

Qualifications

Education & Experience Required

  • High School diploma or equivalent
  • Strong mechanical aptitude in Powersports and/or automotive
  • 3-5 years’ customer service experience in related industry
  • Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
  • Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
  • Previous Powersports industry experience desired

Education & Experience Preferred

  • Bachelor’s degree in Business Administration, Industrial Science or related field
  • 1-2 years previous Powersports Industry experience

Ride without Compromise