Product Specialist, Parts, Garments and Accessories (PG&A)
– Plymouth, MN – Local Candidates Preferred
The Product Specialist, PG&A is accountable for supporting the research, development and implementation of power sport accessories for the US Market.
Essential Duties & Responsibilities
• Leads Accessory Projects
• Leads Ideation Sessions
• Performs Competitive Benchmarking
• Identifies Customer Solutions/Consumer Insights/ VOC
• Fits and Tests Accessories
• Monitors Quality and Warranty
• Provides Feedback to Suppliers and Parent Company, CFMOTO China
• Prepares Go to Market Materials in Collaboration with Marketing Team
• Determines Project Scope
• Provides Design and Directional Feedback Throughout Projects
• Researches and Identifies “White Space” Opportunities
• Assists with projects Across the Parts, Garments & Accessories Department
• Responsible for Maintaining a High Level of Customer Service, Professionalism and Projecting a Positive Image of CFMOTO Powersports
• Responsible for Operating within Standard Operating Procedures and Following all Company Health & Safety Guidelines
• Ensures a Clean and Safe Work Environment
• Other duties as required
Qualifications
Education & Experience Required
• Bachelor’s degree in Engineering or related field
• 0-3 years’ previous experience in similar role within the Powersports, Automotive or similar industry
• Project Management experience
• Hands-on mechanical aptitude and knowledge of assembly processes
• Must be able to collaborate
• Expert knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook
• Negotiation and dispute resolution skills
• Strong customer focus and service orientation with the ability to interact effectively with colleagues, dealers/customers and vendors at all levels in a cross-cultural setting
Education & Experience Preferred
• 2-3 years’ previous experience in similar role
Technical Service Representative – Plymouth, MN – Local Candidates Only
The Technical Support Representative is accountable for providing value added service support to CFMOTO dealers and customers through technical problem resolution, product training.
Essential Duties & Responsibilities
- Participates in technical service team initiatives, problem solving and continuous improvement efforts
- Provides telephone and electronic case support for technical product support, warranty claim authorizations
- Assists dealers with vehicle troubleshooting, diagnostic and repair assistance
- Conducts in-person dealer visits as needed to resolve technical vehicle concerns
- Assists in the development, review and feedback for technical service manuals, articles and repair procedures
- Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
- Ensures a clean and safe work environment
Qualifications
Education & Experience Required
- High School diploma or equivalent
- Strong mechanical aptitude in Powersports and/or automotive
- 3-5 years’ customer service experience in related industry
- Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
- Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
- Previous Powersports industry experience desired
Education & Experience Preferred
- Bachelor’s degree in Business Administration, Industrial Science or related field
- 1-2 years previous Powersports Industry experience