Career Opportunity Information | CFMOTO USA

CFMOTOCareers

CFMOTO employees not only help keep the business alive, but they are also enthusiastic and experienced off-road riders who are working to make the experience better for everyone. Do you want to build a career in the motorsports industry? As a global leader in designing and building innovative, high-quality, and high-performance vehicles, we’re always looking for motivated individuals to add to our dynamic US team.

CFMOTO USA’s corporate headquarters is located in Plymouth, Minnesota, just outside the Twin Cities of Minneapolis and St. Paul. Minnesota’s outdoor culture and friendly atmosphere make this the ultimate place to be in the Midwest. Join our team today!

Current Openings

Warehouse & Shipping – Plymouth, MN – Local Candidates Only

The Warehouse staff are responsible for the warehouse duties including picking, packing, wrapping, labelling, receiving and shipping​​

Essential Duties & Responsibilities
•    Responsible for operating within standard operating procedures and following all Company Health & Safety guidelines
•    Assists with the daily operations of the warehouse in accordance with warehouse policies and procedures
•    Assists with meeting daily order response, productivity, safety and quality goals
•    Completes shift operations, reporting and other paperwork as required
•    Ensures a clean and safe work environment
•    Other duties as required

 

Qualifications
Education & Experience Required
•    High school diploma or equivalent
•    1-2 years’ previous warehouse – shipping & receiving experience
•    Proficient with Microsoft Suite (Excel, Word, Outlook)

 

WORKING CONDITIONS / PHYSICAL REQUIREMENTS
•    All applicants must be eligible to work in the US
•    Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
•    Working conditions are normal for a warehouse and office environment
•    Requires use of office equipment such as computers, telephones, copy machines
•    Requires ability to drive fork lift and other warehouse equipment
•    Required sitting and computer-related activities for extended periods of time
•    Ability to lift and/or move up to 75 lbs.

 

Technical Service Representative – Plymouth, MN – Local Candidates Only

The Technical Support Representative is accountable for providing value added service support to CFMOTO dealers and customers through technical problem resolution, product training.

Essential Duties & Responsibilities

  • Participates in technical service team initiatives, problem solving and continuous improvement efforts
  • Provides telephone and electronic case support for technical product support, warranty claim authorizations
  • Assists dealers with vehicle troubleshooting, diagnostic and repair assistance
  • Conducts in-person dealer visits as needed to resolve technical vehicle concerns
  • Assists in the development, review and feedback for technical service manuals, articles and repair procedures
  • Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
  • Ensures a clean and safe work environment

Qualifications

Education & Experience Required

  • High School diploma or equivalent
  • Strong mechanical aptitude in Powersports and/or automotive
  • 3-5 years’ customer service experience in related industry
  • Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
  • Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
  • Previous Powersports industry experience desired

Education & Experience Preferred

  • Bachelor’s degree in Business Administration, Industrial Science or related field
  • 1-2 years previous Powersports Industry experience

QUALITY ENGINEER – PLYMOUTH, MN – LOCAL CANDIDATES PREFERRED

The Quality Engineer is accountable for supporting the Technical and Engineering operations and will be a key technical representative of CFMOTO to our dealer base and to our factory in China; will assist with training & development of the technical team.

Responsibilities

  • Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
  • Responsible for operating within standard operating procedures and following all Company Health & Safety guidelines
  • Responsible for warranty reporting analysis to include trends and forecasting
  • Collaborates with CFMOTO China to solve product related engineering and quality issues
  • Collaborates with the CFMOTO China design team to develop safe, efficient, and effective projects that will fall within the guidelines of products sellable within the United States
  • Troubleshoots as necessary with the technical teams and defines technical resolutions
  • Responsible for ensuring product quality and improvements as needed
  • Partners with Sales team to ensure dealers and manufacturers are serviced as needed
  • Troubleshoots and tests as dictated by current needs
  • Travels to consumer events as required
  • Works with Technical Writer to present detailed service bulletins, product plans, specifications, roadmaps
  • Ensures a clean and safe work environment
  • Other duties as required

Knowledge, experience & capabilities

Education & Experience Required

  • Bachelor’s degree in Mechanical Engineering or similar
  • 4 – 6 years’ previous experience in similar role within the Powersports industry
  • Knowledge of principles of engineering and engineering design experience.
  • Must possess exceptional organizational and time management skills with an obsessive attention to detail.
  • Must be able to collaborate and bridge the communications gap between the engineering team, service technicians, business managers, and dealers, interfacing with each.
  • Must have superior budgeting and cost management abilities, assessing estimated costs early in the project and bringing the actual costs in line
  • Proficient in Microsoft Suite (Excel, Word, Outlook, PowerPoint)
  • High-level negotiation and dispute resolution skills
  • Must have experience leading teams of individuals from a variety of different backgrounds and disciplines.
  • High-level negotiation and dispute resolution skills

Education & Experience Preferred

  • 6-10 years’ previous experience in a similar role

Critical technical, professional and personal capabilities

  • Commitment to continuous improvement, safety, teamwork and open communications
  • Ability to handle confidential and sensitive information with integrity and professionalism
  • A positive attitude, motivated, self-starter with strong teamwork skills
  • Strong communication skills both verbal and written
  • Outstanding organizational and time management skills
  • Proven problem solving, decision making and planning skills
  • Ability to maintain accuracy on detailed work
  • Strong customer focus and service orientation with the ability to interact effectively with colleagues and vendors at all levels in a cross-cultural setting
  • Demonstrates speed and flexibility as appropriate in responding to and adapting to change
  • Promotes cooperation within the team and between teams
  • Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves

Additional Information

  • All applicants must be eligible to work in the US
  • Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
  • Working conditions are normal for an office environment
  • Requires use of office equipment such as computers, telephones, copy machines
  • Required sitting and computer-related activities for extended periods of time
  • Ability to lift and/or move up to 50 lbs.
  • Equipment operation requires specialized training and testing within CFMOTO standards
  • Travel up to 40%

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