CFMOTOCareers

The Technical Support Representative is accountable for providing value added service support to CFMOTO dealers and customers through technical problem resolution, product training.

Essential Duties & Responsibilities

• Participates in technical service team initiatives, problem solving and continuous improvement efforts
• Provides telephone and electronic case support for technical product support, warranty claim authorizations
• Assists dealers with vehicle troubleshooting, diagnostic and repair assistance
• Conducts in-person dealer visits as needed to resolve technical vehicle concerns
• Assists in the development, review and feedback for technical service manuals, articles and repair procedures
• Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
• Ensures a clean and safe work environment

Qualifications

Education & Experience Required

• High School diploma or equivalent
• Strong mechanical aptitude in Powersports and/or automotive
• 3-5 years’ customer service experience in related industry
• Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• Previous Powersports industry experience desired

Education & Experience Preferred

• Bachelor’s degree in Business Administration, Industrial Science or related field
• 1-2 years previous Powersports Industry experience

The Channel Marketing Manager is responsible for the planning, developing and executing of channel-specific marketing strategies and campaigns to promote the CFMOTO brand and products.

Essential Duties & Responsibilities

• Responsible for brand compliance and branding initiatives through out the CFMOTO dealer network
• Manages sales training and PDI video production for our learning management system.
• Responsible for dealer coop adverising compliance and processing
• Manages marketing digital assets (photography, logos, video)
• Responsible for the management of in store POP and store within a store branding and merchandising
• Manages quartly top operater Dealer profile video
• Performs competitive market research
• Special projects as required
• Assists other team members as needed
• Proactively follows all Company Health & Safety policies and guidelines

Qualifications

Education & Experience Required

• Bachelors degree in marketing, business, public relations, journalism, communications or related field
• 3 - 5 years previous Channel marketing experience desired
• Proficiency with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• Experience and/or certifications in Illustrator, Photoshop, Final Cut Pro, Adobe Premiere and other Mac software applications a plus
• Experience with lead management systems and processes a plus
• Strong relationship building skills

Education & Experience Preferred

• Bachelors degree in marketing, business, public relations, journalism, communications or related field
• 5+ years’ previous experience in similar role preferably in a corporate environment
• • Powersports experience

The Dealer Support, PG&A is accountable for ensuring dealers are informed and supported in all aspects of researching, ordering, and servicing of Parts, Garments, and Accessories for CFMOTO.

Essential Duties & Responsibilities

• Field inbound dealer calls and emails regarding Parts, Garments, and Accessories
• Prepare, review, and send informational PG&A notices to field sales and dealers
• Prepare, monitor, and correct PG&A catalogue diagrams for internal and external use
• Train dealers on ordering PG&A items when needed
• Assist in troubleshooting possible field issues for PG&A
• Catalogue and communicate PG&A dealer and sales feedback internally
• Other duties as required

Knowledge, experience & capabilities

Education & Experience Required

• 1-3 years’ previous experience in similar role within the Powersports, Automotive, Dealership, or similar industry
• Customer service experience
• Relationship building experience
• Must be able to collaborate
• Proficient with Microsoft Excel, PowerPoint, Word, and Outlook
• Strong customer focus and service orientation with the ability to interact effectively with colleagues, dealers/customers and vendors at all levels in a cross-cultural setting

Critical technical, professional and personal capabilities

• Commitment to continuous improvement, safety, teamwork and open communications
• A positive attitude, motivated, self-starter with strong teamwork skills
• Strong communication skills both verbal and written
• Demonstrates speed and flexibility as appropriate in responding to and adapting to change
• Promotes cooperation within the team and between teams
• Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves