CFMOTOCareers

The Sales Director, Motorcycle is accountable for developing and leading the motorcycle sales and dealer development strategy in the US market.

Essential Duties & Responsibilities

• Develops go-to-market strategy for motorcycle product in the US market
• Responsible for developing the motorcycle dealer network
• Implements motorcycle sales plans and programs
• Analyses and monitors motorcycle industry data
• Partners with Service team to ensure dealers are serviced as needed
• Travels to dealers and consumer events as required
• Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
• Ensures a clean and safe work environment for employees
• Responsible for operating within standard operating procedures and following all Company Health & Safety guidelines
• Other duties as required

Qualifications

Education & Experience Required

• 10+ years of sales experience in the motorcycle industry
• 3+ years of sales leadership experience in the motorcycle industry
• Bachelor’s degree
• Strong verbal and written communication skills
• Strategic thinker with the ability to be hands-on in operations
• Ability to collaborate cross-functionally
• Must possess exceptional organizational and time management skills with an obsessive attention to detail
• Must have superior budgeting and cost management abilities, assessing estimated costs early in the project and bringing the actual costs inline
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• High-level negotiation and dispute resolution skills
• Must have experience leading teams of individuals from a variety of different backgrounds and disciplines

Education & Experience Preferred

• 6-10+ years experience in a similar role

Additional Information

• All applicants must be eligible to work in the US
• The normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
• Working conditions are normal for an office environment
• Requires use of office equipment such as computers, telephones, copy machines
• Required sitting and computer-related activities for extended periods of time
• Ability to lift and/or move up to 50 lbs.
• Equipment operation requires specialized training and testing within CFMOTO standards
• Travel up to 50% including international travel

The Customer Experience Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.   

Essential Duties & Responsibilities

• Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
• Acts as a liaison between the customer and CFMOTO Operations
• Identifies process improvements that facilitate a high level of customer satisfaction internally and externally.
• Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.
• Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
• Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.
• Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.
• Regularly participates in cross-functional teams to solve recurring customer issues.
• Responsible for answering Company’s main phone line and directing calls to appropriate person and / or department.
• Special projects as assigned

Qualifications

Education & Experience Required

• High School diploma or equivalent
• 2 – 4 years previous experience in similar role
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• High level negotiation and dispute resolution skills
• Ability to work in a fast paced and changing environment

Education & Experience Preferred

• Bachelor’s degree
• 4-6 years previous experience in similar role
• Powersports industry knowledge/experience strongly preferred

Additional information

• All applicants must be eligible to work in the US
• Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours
• Working conditions are normal for an office environment

The Senior CAD designer will work alongside a creative & technical team in the “Discovery & Innovation Group” creating the future of CFMOTO products by focusing on customer-based solutions & elevating the user experience by industry leading innovation, performance, and reliability.   

Essential Duties & Responsibilities

• Create, and manage CAD models & assemblies with PTC Creo software for design evaluation and prototype construction
• Design complex systems for transportation products, with a strong understanding of vehicle mechanics, dynamics, and functioning for optimal performance & reliability
• Work at different stages of the product development process in collaboration with a multidisciplinary team developing prototypes and Proof of Concept vehicles & mechanical systems
• Manage relationships and projects with suppliers based on established timelines

• Work with engineers & the product team leadership in the execution of new ideas, technologies, and systems to improve the current product line, and create new & innovative industry firsts to satisfy the market requirements provided by the product team
• Experience in working with rapid prototype processes, and scan data
• Work with chosen partners in North America & China on development of new chassis related systems
• Responsible for operating within standard operating procedures and following all company health & safety guidelines
• Ensures a clean and safe work environment
• Other duties as required

Qualifications

Education & Experience Required

• Associates or bachelor’s degree in Product Design, Mechanical Design or related field
• Advanced user of PTC Creo CAD software relating to the design of transportation products. Proficient in 2D & 3D component & engineering drawing creation, GD&T, and large assembly management
• 7+ years’ previous experience in a similar role within the powersports, automotive or similar industry
• Expert understanding of materials & manufacturing processes relating to the transportation products industry
• Experience in design of vehicle chassis weldments, forged parts, CNC machined parts, metal forming, die-casting, and other cast metal parts.
• Experience in plastic Injection-molded part design a plus
• Must be an analytical & forward-thinking designer, willing to challenge the status quo and evaluate the best way to achieve design solutions to satisfy product market requirements and DFM needs
• Project Management experience with strong communication & analytical skills
• Detailed and accurate organizational skills in analysing, reporting, and evaluating future directions by using CAD analysis tools to make appropriate recommendations for design improvements
• Familiar with ROHVA, SVIA, ANSI, NHTSA, and other standards relating to the safety & certifications of vehicles being developed, with adherence to relevant requirements

The Development Tech- Fabrication will work alongside a creative & technical team in the “Discovery & Innovation Group” creating the future of CFMOTO products by focusing on customer-based solutions & elevating the user experience by industry leading innovation, performance, and reliability.   

Essential Duties & Responsibilities

• Lead the construction of Mules & Prototype vehicles, to show “Proof of Concept” of new ideas proposed by the engineering & design staff
• Fabricate full-vehicle chassis systems for testing & performance evaluation, and sub-systems as needed. Examples: vehicle frame construction, suspension systems, steering structure & systems, rider ergonomic optimization by control pack mock-ups, engine & drivetrain mounting and analysis for NVH, etc.
• Work with development & design engineers to fabricate systems as required
• Use common welding, cutting, and metal shop fabrication equipment to construct vehicle chassis & subsystems as needed
• Use common manual machining equipment to build parts as needed in the construction of prototypes.
• Support the industrial design staff in creating modelling bucks for clay & other prototyping methods by metal, foam or wood materials
• Strong mechanical ability to aid in building vehicles and maintaining current products in drivable conditions. This may constitute a good part of the job responsibilities in times of slower fabrication needs
• Operation of OHV’s for testing support, will be required at times to accumulate durability miles, and to perform certain field-testing requirements
• Responsible for operating within standard operating procedures and following all company health & safety guidelines
• Ensures a clean and safe work environment
• Other duties as required

Qualifications

Education & Experience Required

• Associate of Applied Science (AAS) welding degree, with Fabricator Certificate required. Preferred: AWS CWI certified, with D1.1 Steel & D1.2 Aluminium endorsements.
• Experience & knowledge of Chromoly steel joining requirements & good understanding of industry working norms
• Strong aluminium welding skills, and knowledge of joining various types of manufactured components including forgings, castings, tubing, and flat stock
• 3-5 years’ previous experience in a similar role, in the powersports, automotive or similar industry
• Demonstrated welding & fabrication skills in on/off highway vehicle chassis construction, with a preferred emphasis on performance & racing applications
• Thorough understanding of working with common materials in the transportation industry, and the correct process in fabrication to promote reliable and safe construction techniques
• Must understand the use, set-up, of common manual machining equipment, along with various fab-shop tools and welding equipment such as TIG, MIG, Oxy-Acetylene, Plasma Arc, etc.
• Responsible for maintaining shop equipment, and ordering supplies as needed such as construction materials, machining equipment, and welding supplies

The Logistics Coordinator is an important part of our supply chain strategy and is responsible for maintaining an accurate inventory by VIN number and location. You will coordinate LTL, Volume, FTL, multi-stop shipments throughout our dealer network.

Responsibilities

• Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
• Coordinate and optimize daily shipping and receiving activities including but not limited to: LTL, Volume, FTL, Multi-Stop, Import/Export shipments
• Provide administrative support, including but not limited to: answering phones, customer and sales support, handling return authorizations, responding to customer inquiries, data entry, and assisting with intra-department documentation, sorting, and file management.
• Prepares and/or creates reports for internal/external communications; may maintain database(s) including the entry, analysis and the gathering of information to produce reports; exercises solid judgment/discretion in the collection and dissemination of sensitive/confidential information
• Maintain accurate departmental procedure manuals
• Assists with projects as needed
• Proactively follows all Company Health & Safety policies and guidelines
• Other duties as required

Qualifications

Education & Experience Required

• Associates degree in a Transportation, Logistics, Supply Chain or equivalent experience
• 3-4 years previous experience in transportation, logistics or supply chain
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)

Education & Experience Preferred

• Bachelor’s degree and relevant experience in Transportation, Logistics, Supply Chain
• Strong analytical skills

Other (Knowledge, Skills and Abilities)

• Ability to handle confidential and sensitive information with integrity and professionalism
• A positive attitude, motivated, self-starter with strong teamwork skills
• Strong communication skills both verbal and written
• Strong customer focus and service orientation with the ability to interact effectively with colleagues and vendors at all levels in a cross-cultural setting
• Excellent analytical skills
• Demonstrates speed and flexibility as appropriate in responding to and adapting to change
• Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves

Working Conditions / Physical Requirements

• Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
• Primary environment is an office environment
• Requires use of office equipment such as multi-line phone system, computers, copier machines
• Required sitting and computer-related activities for extended periods of time
• Ability to occasionally lift and / or move to 25 pounds; will follow Company safety and ergonomic guidelines to avoid injury

The Design Engineer- Chassis Systems will work alongside a creative & technical team in the “Discovery & Innovation Group” creating the future of CFMOTO products by focusing on customer-based solutions & elevating the user experience by industry leading innovation, performance, and reliability.   

Essential Duties & Responsibilities

• Create new designs with PTC Creo software for design evaluation and prototype construction
• Analyze and test various chassis mechanical systems for existing & new vehicles by use of PTC Creo, Creo Simulate FEA, and other simulation & analysis tools
• Work at different stages of the product development process in collaboration with a multidisciplinary team developing prototypes and Proof of Concept vehicles & mechanical systems
• Manage relationships and projects with suppliers based on established timelines
• Design vehicle chassis systems for Proof of Concept, with DFM in mind. Examples: Suspension systems, steering, performance handling dynamics optimization, weight distribution for variable loading & terrain scenarios, drivetrain performance for reliability & NVH optimization, rider ergonomic optimization, correct wheel & tire selection, ETC calibration & control pack evaluation, heat management, general NVH analysis, and more
• Work with Design leaders & guide technicians in the fabrication, development and execution of new ideas, technologies, and systems to improve the current product line, and create new & innovative industry firsts to satisfy the market requirements provided by the product team
• Work with chosen partners in North America & China on development of new chassis related systems to move reach goals defined by the product team
• Provides design and functional feedback throughout projects, to improve direction of the design & engineering team
• Responsible for operating within standard operating procedures and following all company health & safety guidelines
• Ensures a clean and safe work environment
• Other duties as required

Qualifications

Education & Experience Required

• Bachelor’s degree in Mechanical Engineering or related field
• 5+ years’ previous experience in a similar role within the powersports, automotive or similar industry
• Must be an analytical & forward-thinking engineer, willing to challenge the status quo and evaluate the best way to achieve engineering solutions to satisfy product market requirements
• Project Management experience with strong communication & analytical skills
• Detailed and accurate organizational skills in analysing, reporting, and evaluating future directions by using CAD analysis tools to make appropriate recommendations for design improvements
• Must understand industry best practices for OHV & On-Road vehicle DFM, and have a thorough understanding of current engineering materials & processes relating to modern recreational vehicles
• Familiar with ROHVA, SVIA, ANSI, NHTSA, and other standards relating to the safety & certifications of vehicles being developed, with adherence to relevant requirements
• Advanced user of PTC Creo CAD suites relating to engineering & design. Proficient in 2D & 3D component & engineering drawing creation, GD&T, and large assembly management

The Business Communications Specialist will develop & manage communication systems and methods to streamline workflow between the US & Asia product teams, marketing & sales, service, & R&D groups. This position will be a key team member in improving business function & efficiency acting as a liaison between the business & IT needs, to facilitate interdepartmental communications

Essential Duties & Responsibilities

• Develop best practice communication and information exchange methods, and processes of data exchange to optimize efficiency and accuracy of information
• Research, architect, implement and manage collaboration software and methods, that will improve communication efficiency and accuracy between departments
• Work with IT and other technical experts to establish smart documents and efficient communication portals
• Help manage & maintain accuracy of documents such as product model-line specifications, model-year changes, and product change requests initiated by the design, testing, service, and product groups
• Effectively translate communications between the Chinese & US departments, in conference calls, video conferencing, and emails
• Responsible for operating within standard operating procedures and following all company health & safety guidelines
• Ensures a clean and safe work environment
• Other duties as required

Qualifications

Education & Experience Required

• BS in BA, Computer or Information Science, or related fields
• Bilingual in English & Mandarin Chinese
• 1-3 years’ previous experience in similar role, preferably within the Powersports, Automotive or similar industry
• Ability to handle multiple projects at the same time, and meet established deadlines, with good project management skills
• Expert knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook
• Experienced in MS office 365, in using its tools to facilitate group collaboration
• Strong customer focus and service orientation with the ability to interact effectively with colleagues, and vendors at all levels in a cross-cultural setting

The Advanced Surfacing CAD designer will work alongside a creative & technical team in the “Discovery & Innovation Group” creating the future of CFMOTO products by focusing on customer-based solutions & elevating the user experience by industry leading innovation, performance, and reliability.   

Essential Duties & Responsibilities

• Create class-A surfaced parts with CAD software for design evaluation and prototype construction
• Use 3D scan data, and scanning equipment as needed to support various projects
• Work at different stages of the product development process in collaboration with a multidisciplinary team developing prototypes and Proof of Concept vehicles & mechanical systems
• Manage relationships and projects with suppliers based on established timelines

• Experience in working with various rapid prototyping processes
• Work with chosen partners in North America & China on development of new chassis related systems
• Responsible for operating within standard operating procedures and following all company health & safety guidelines
• Ensures a clean and safe work environment
• Other duties as required

Qualifications

Education & Experience Required

• Associates or bachelor’s degree in Industrial Design, Product Design, Mechanical Design or related field
• Advanced user of PTC Creo ISDX, or Autodesk Alias CAD software, relating to the design of Class-A aesthetics parts for transportation products.
• 5+ years’ previous experience in a similar role within the powersports, automotive or similar industry
• Experience with scan data digital modelling, and using 3D digital scanners to reverse engineer clay models, and other physical parts relating to transportation vehicles
• Experience in plastic Injection-molded part design
• Project Management experience with strong communication & analytical skills

The Market Research Analyst will support the Product Team by conducting powersports industry research and analysis in its current state and for predicted future trends. 

Essential Duties & Responsibilities

• Work with the product team to discover problems that are urgent, pervasive, and can be monetized
• Use the Pragmatic Institute framework as a guide
• Analyze powersports industry movements using consumer insights, and understanding the current customer needs, as well as potential future customers
• Assist the Product & Marketing team with research to understand consumer behaviour & product usage better by way of focus groups, observational research Win/Loss analysis, Interviews, opinion polls, secondary literature reviews, and questionnaires
• Gather & organize data on consumers, competitor products, and market conditions, keeping a detailed database for efficient communication between various departments
• Conduct further Positioning Analysis such as: SWOT, PEST, Investment-Impact scoring, Competitive landscape, Pricing, etc.
• Maintain detailed databases of the current product portfolio, and competitive analysis comparisons
• Gather data on consumer demographics, preferences, needs, and buying habits
• Daily/Weekly communications as needed with R&D and product team members in China regarding ongoing research projects and findings.
• Analyze data using statistical software
• Convert complex data and findings into understandable tables, graphs, and written reports using PowerPoint & BI software
• Responsible for operating within standard operating procedures and following all company health & safety guidelines
• Ensures a clean and safe work environment
• Other duties as required

Qualifications

Education & Experience Required

• Bachelor’s degree in Marketing Research or Communications, BI, BA, or a related field
• 2-4 years previous experience in similar role within the Powersports, Automotive or similar industry preferred
• Pragmatic Institute Certified: Foundations-Focus-Build-Launch-Price
• Versed in BI software such as Tableau or MS Power BI
• Strong Analytical problem-solving skills, with ability to interpret current market conditions and possible future trends, providing key insights, recommendations and conclusions
• Strong statistical data analysis skills, and ability to communicate findings in professional visual presentations to management by PowerPoint & other related software
• Strong in organizational skills, database management, and meaningful reporting to help facilitate management strategy & planning functions
• Expert knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook
• Strong verbal communication skills
• PRC certification a plus