Technical Service Representative – Plymouth, MN – Local Candidates Only
The Technical Support Representative is accountable for providing value added service support to CFMOTO dealers and customers through technical problem resolution, product training.
Essential Duties & Responsibilities
· Participates in technical service team initiatives, problem solving and continuous improvement efforts
· Provides telephone and electronic case support for technical product support, warranty claim authorizations
· Assists dealers with vehicle troubleshooting, diagnostic and repair assistance
· Conducts in-person dealer visits as needed to resolve technical vehicle concerns
· Assists in the development, review and feedback for technical service manuals, articles and repair procedures
· Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
· Ensures a clean and safe work environment
Qualifications
Education & Experience Required
· High School diploma or equivalent
· Strong mechanical aptitude in Powersports and/or automotive
· 3-5 years’ customer service experience in related industry
· Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
· Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
· Previous Powersports industry experience desired
Education & Experience Preferred
· Bachelor’s degree in Business Administration, Industrial Science or related field
· 1-2 years previous Powersports Industry experience
Senior CAD designer- Plymouth, MN
The Senior CAD designer will work alongside a creative & technical team in the “Discovery & Innovation Group” creating the future of CFMOTO products by focusing on customer-based solutions & elevating the user experience by industry leading innovation, performance, and reliability.
Essential Duties & Responsibilities
- Create, and manage CAD models & assemblies with PTC Creo software for design evaluation and prototype construction
- Design complex systems for transportation products, with a strong understanding of vehicle mechanics, dynamics, and functioning for optimal performance & reliability
- Work at different stages of the product development process in collaboration with a multidisciplinary team developing prototypes and Proof of Concept vehicles & mechanical systems
- Manage relationships and projects with suppliers based on established timelines
- Work with engineers & the product team leadership in the execution of new ideas, technologies, and systems to improve the current product line, and create new & innovative industry firsts to satisfy the market requirements provided by the product team
- Experience in working with rapid prototype processes, and scan data
- Work with chosen partners in North America & China on development of new chassis related systems
- Responsible for operating within standard operating procedures and following all company health & safety guidelines
- Ensures a clean and safe work environment
- Other duties as required
Qualifications
Education & Experience Required
- Associates or bachelor’s degree in Product Design, Mechanical Design or related field
- Advanced user of PTC Creo CAD software relating to the design of transportation products. Proficient in 2D & 3D component & engineering drawing creation, GD&T, and large assembly management
- 7+ years’ previous experience in a similar role within the powersports, automotive or similar industry
- Expert understanding of materials & manufacturing processes relating to the transportation products industry
- Experience in design of vehicle chassis weldments, forged parts, CNC machined parts, metal forming, die-casting, and other cast metal parts.
- Experience in plastic Injection-molded part design a plus
- Must be an analytical & forward-thinking designer, willing to challenge the status quo and evaluate the best way to achieve design solutions to satisfy product market requirements and DFM needs
- Project Management experience with strong communication & analytical skills
- Detailed and accurate organizational skills in analysing, reporting, and evaluating future directions by using CAD analysis tools to make appropriate recommendations for design improvements
- Familiar with ROHVA, SVIA, ANSI, NHTSA, and other standards relating to the safety & certifications of vehicles being developed, with adherence to relevant requirements
Lead Transportation Designer- Plymouth, MN
The Lead Transportation Designer will work alongside a creative & technical team in the “Discovery & Innovation Group” creating the future of CFMOTO products by focusing on customer-based solutions & elevating the user experience by industry leading innovation, performance, and reliability.
Essential Duties & Responsibilities
- Lead & guide the future design direction of new and revised transportation products throughout the development cycle to assure correct execution of the chosen design direction to the final production vehicle
- Initiate new ideas for product innovation, through various 2D & 3D software
- Create 2D sketches, and renderings setting the correct direction for style, ergonomics, and product refinement of the UI, and touch points
- Understand & meet the market requirements determined by the product team, communicated through design briefs, and a Market Requirements Document
- Contribute to Ideation sessions to determine correct design direction, and innovation opportunities
- Performs competitive benchmarking & Industry trend analysis relating to design & innovation in the transportation and peripheral industries
- Work with engineers, follow the development stages of projects and ensure the integrity of design intentions
- Create prototype models through CAD designed Rapid Prototypes, quick study models to analyse form factors, and finished show models for market research
- Provides design and directional feedback throughout projects
- Collaborate with internal & consultant-based ID and R&D personnel in North America, China, and Europe
- Responsible for operating within standard operating procedures and following all company health & safety guidelines
- Ensures a clean and safe work environment
- Other duties as required
Qualifications
Education & Experience Required
- Bachelor’s degree in Industrial Design, Transportation Design, or Similar, Masters preferred
- 5+ years previous experience in similar role within the powersports, automotive or similar industry
- Strong ability to communicate ideas by sketching & rendered concepts
- Versed in 2D design software, such as Adobe Photoshop, Sketchbook, or similar programs
- 3D CAD ability to develop A-side surfaces with Creo ISDX, Alias, or similar programs. Will work closely with advanced CAD users in design execution
- Ability to create clay models, quick study models, and finished appearance models
- Ability to inspire, and guide less experienced designers in the ID development process
- Solid knowledge of recent trends in design, assembly systems, manufacturing processes relating to the international transportation industry
- Hands-on mechanical aptitude and experienced in basic machine shop & fab shop environments
Development Tech- Fabrication– Plymouth, MN
The Development Tech- Fabrication will work alongside a creative & technical team in the “Discovery & Innovation Group” creating the future of CFMOTO products by focusing on customer-based solutions & elevating the user experience by industry leading innovation, performance, and reliability.
Essential Duties & Responsibilities
- Lead the construction of Mules & Prototype vehicles, to show “Proof of Concept” of new ideas proposed by the engineering & design staff
- Fabricate full-vehicle chassis systems for testing & performance evaluation, and sub-systems as needed. Examples: vehicle frame construction, suspension systems, steering structure & systems, rider ergonomic optimization by control pack mock-ups, engine & drivetrain mounting and analysis for NVH, etc.
- Work with development & design engineers to fabricate systems as required
- Use common welding, cutting, and metal shop fabrication equipment to construct vehicle chassis & subsystems as needed
- Use common manual machining equipment to build parts as needed in the construction of prototypes.
- Support the industrial design staff in creating modelling bucks for clay & other prototyping methods by metal, foam or wood materials
- Strong mechanical ability to aid in building vehicles and maintaining current products in drivable conditions. This may constitute a good part of the job responsibilities in times of slower fabrication needs
- Operation of OHV’s for testing support, will be required at times to accumulate durability miles, and to perform certain field-testing requirements
- Responsible for operating within standard operating procedures and following all company health & safety guidelines
- Ensures a clean and safe work environment
- Other duties as required
Qualifications
Education & Experience Required
- Associate of Applied Science (AAS) welding degree, with Fabricator Certificate required. Preferred: AWS CWI certified, with D1.1 Steel & D1.2 Aluminium endorsements.
- Experience & knowledge of Chromoly steel joining requirements & good understanding of industry working norms
- Strong aluminium welding skills, and knowledge of joining various types of manufactured components including forgings, castings, tubing, and flat stock
- 3-5 years’ previous experience in a similar role, in the powersports, automotive or similar industry
- Demonstrated welding & fabrication skills in on/off highway vehicle chassis construction, with a preferred emphasis on performance & racing applications
- Thorough understanding of working with common materials in the transportation industry, and the correct process in fabrication to promote reliable and safe construction techniques
- Must understand the use, set-up, of common manual machining equipment, along with various fab-shop tools and welding equipment such as TIG, MIG, Oxy-Acetylene, Plasma Arc, etc.
- Responsible for maintaining shop equipment, and ordering supplies as needed such as construction materials, machining equipment, and welding supplies
Development Engineer- Chassis Performance & Calibration– Plymouth, MN
The Development Engineer- Chassis Performance & Calibration will work alongside a creative & technical team in the “Discovery & Innovation Group” creating the future of CFMOTO products by focusing on customer-based solutions & elevating the user experience by industry leading innovation, performance, and reliability.
Essential Duties & Responsibilities
- Aid in the construction of Mules & Prototype vehicles, to show “Proof of Concept” and provide valuable information to the Engineering team to optimize new and existing vehicles for the best user experience, performance & reliability
- Develop vehicle chassis systems for optimal performance of general vehicle dynamics & calibration. Examples: Suspension systems, steering, performance handling dynamics optimization, weight distribution for variable loading & terrain scenarios, drivetrain performance for reliability & NVH optimization, rider ergonomic optimization, correct wheel & tire selection, ETC calibration & control pack evaluation, heat management, general NVH analysis, and more
- Create, analyse and work with PTC Creo 3D & 2D CAD files to for design evaluation and prototype construction
- Work with Design leaders & guide technicians in the fabrication, development and execution of new ideas, technologies, and systems to improve the current product line, and create new & innovative industry firsts to satisfy the market requirements provided by the product team
- Work with chosen partners in North America & China on development of new chassis related systems to move reach goals defined by the product team
- Provides design and functional feedback throughout projects, to improve direction of the design & engineering team
- Responsible for operating within standard operating procedures and following all company health & safety guidelines
- Ensures a clean and safe work environment
- Other duties as required
Qualifications
Education & Experience Required
- Bachelor’s degree in Mechanical Engineering or related field
- 3-5 years’ previous experience in a similar role within the powersports, automotive or similar industry
- Project Management experience with strong communication & analytical skills
- Detailed and accurate organizational skills in logging, reporting, and using field & lab test data to make appropriate recommendations for design improvements
- Must understand industry best practices for OHV & On-Road field testing standards, and help develop additional internal standards & templates
- Must understand the use, set-up, & application of various analysis tools & equipment for field & lab testing, like data loggers, and other data acquisition equipment
- Familiar with ROHVA, SVIA, ANSI, NHTSA, and other standards relating to the safety & certifications of vehicles being developed, with adherence to relevant requirements
- Prefer basic PTC Creo CAD knowledge to create first layouts, and demonstrate validity of concepts
Design Engineer- Chassis Systems- Plymouth, MN
The Design Engineer- Chassis Systems will work alongside a creative & technical team in the “Discovery & Innovation Group” creating the future of CFMOTO products by focusing on customer-based solutions & elevating the user experience by industry leading innovation, performance, and reliability.
Essential Duties & Responsibilities
- Create new designs with PTC Creo software for design evaluation and prototype construction
- Analyze and test various chassis mechanical systems for existing & new vehicles by use of PTC Creo, Creo Simulate FEA, and other simulation & analysis tools
- Work at different stages of the product development process in collaboration with a multidisciplinary team developing prototypes and Proof of Concept vehicles & mechanical systems
- Manage relationships and projects with suppliers based on established timelines
- Design vehicle chassis systems for Proof of Concept, with DFM in mind. Examples: Suspension systems, steering, performance handling dynamics optimization, weight distribution for variable loading & terrain scenarios, drivetrain performance for reliability & NVH optimization, rider ergonomic optimization, correct wheel & tire selection, ETC calibration & control pack evaluation, heat management, general NVH analysis, and more
- Work with Design leaders & guide technicians in the fabrication, development and execution of new ideas, technologies, and systems to improve the current product line, and create new & innovative industry firsts to satisfy the market requirements provided by the product team
- Work with chosen partners in North America & China on development of new chassis related systems to move reach goals defined by the product team
- Provides design and functional feedback throughout projects, to improve direction of the design & engineering team
- Responsible for operating within standard operating procedures and following all company health & safety guidelines
- Ensures a clean and safe work environment
- Other duties as required
Qualifications
Education & Experience Required
- Bachelor’s degree in Mechanical Engineering or related field
- 5+ years’ previous experience in a similar role within the powersports, automotive or similar industry
- Must be an analytical & forward-thinking engineer, willing to challenge the status quo and evaluate the best way to achieve engineering solutions to satisfy product market requirements
- Project Management experience with strong communication & analytical skills
- Detailed and accurate organizational skills in analysing, reporting, and evaluating future directions by using CAD analysis tools to make appropriate recommendations for design improvements
- Must understand industry best practices for OHV & On-Road vehicle DFM, and have a thorough understanding of current engineering materials & processes relating to modern recreational vehicles
- Familiar with ROHVA, SVIA, ANSI, NHTSA, and other standards relating to the safety & certifications of vehicles being developed, with adherence to relevant requirements
- Advanced user of PTC Creo CAD suites relating to engineering & design. Proficient in 2D & 3D component & engineering drawing creation, GD&T, and large assembly management
Business Systems Specialist- Plymouth, MN
The Business Systems Specialist will develop & manage communication systems and methods to streamline workflow between the US & Asia product teams, marketing & sales, service, & R&D groups. This position will be a key team member in improving business function & efficiency acting as a liaison between the business & IT needs, to facilitate interdepartmental communications
Essential Duties & Responsibilities
- Develop best practice communication and information exchange methods, and processes of data exchange to optimize efficiency and accuracy of information
- Research, architect, implement and manage collaboration software and methods, that will improve communication efficiency and accuracy between departments
- Work with IT and other technical experts to establish smart documents and efficient communication portals
- Help manage & maintain accuracy of documents such as product model-line specifications, model-year changes, and product change requests initiated by the design, testing, service, and product groups
- Effectively translate communications between the Chinese & US departments, in conference calls, video conferencing, and emails
- Responsible for operating within standard operating procedures and following all company health & safety guidelines
- Ensures a clean and safe work environment
- Other duties as required
Qualifications
Education & Experience Required
- BS in BA, Computer or Information Science, or related fields
- Bilingual in English & Mandarin Chinese
- 1-3 years’ previous experience in similar role, preferably within the Powersports, Automotive or similar industry
- Ability to handle multiple projects at the same time, and meet established deadlines, with good project management skills
- Expert knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook
- Experienced in MS office 365, in using its tools to facilitate group collaboration
- Strong customer focus and service orientation with the ability to interact effectively with colleagues, and vendors at all levels in a cross-cultural setting
Advanced Surfacing CAD designer- Plymouth, MN
The Advanced Surfacing CAD designer will work alongside a creative & technical team in the “Discovery & Innovation Group” creating the future of CFMOTO products by focusing on customer-based solutions & elevating the user experience by industry leading innovation, performance, and reliability.
Essential Duties & Responsibilities
- Create class-A surfaced parts with CAD software for design evaluation and prototype construction
- Use 3D scan data, and scanning equipment as needed to support various projects
- Work at different stages of the product development process in collaboration with a multidisciplinary team developing prototypes and Proof of Concept vehicles & mechanical systems
- Manage relationships and projects with suppliers based on established timelines
- Experience in working with various rapid prototyping processes
- Work with chosen partners in North America & China on development of new chassis related systems
- Responsible for operating within standard operating procedures and following all company health & safety guidelines
- Ensures a clean and safe work environment
- Other duties as required
Qualifications
Education & Experience Required
- Associates or bachelor’s degree in Industrial Design, Product Design, Mechanical Design or related field
- Advanced user of PTC Creo ISDX, or Autodesk Alias CAD software, relating to the design of Class-A aesthetics parts for transportation products.
- 5+ years’ previous experience in a similar role within the powersports, automotive or similar industry
- Experience with scan data digital modelling, and using 3D digital scanners to reverse engineer clay models, and other physical parts relating to transportation vehicles
- Experience in plastic Injection-molded part design
- Project Management experience with strong communication & analytical skills
Market Research Analyst- Plymouth, MN
The Market Research Analyst will support the Product Team by conducting powersports industry research and analysis in its current state and for predicted future trends.
Essential Duties & Responsibilities
- Work with the product team to discover problems that are urgent, pervasive, and can be monetized
- Use the Pragmatic Institute framework as a guide
- Analyze powersports industry movements using consumer insights, and understanding the current customer needs, as well as potential future customers
- Assist the Product & Marketing team with research to understand consumer behaviour & product usage better by way of focus groups, observational research Win/Loss analysis, Interviews, opinion polls, secondary literature reviews, and questionnaires
- Gather & organize data on consumers, competitor products, and market conditions, keeping a detailed database for efficient communication between various departments
- Conduct further Positioning Analysis such as: SWOT, PEST, Investment-Impact scoring, Competitive landscape, Pricing, etc.
- Maintain detailed databases of the current product portfolio, and competitive analysis comparisons
- Gather data on consumer demographics, preferences, needs, and buying habits
- Daily/Weekly communications as needed with R&D and product team members in China regarding ongoing research projects and findings.
- Analyze data using statistical software
- Convert complex data and findings into understandable tables, graphs, and written reports using PowerPoint & BI software
- Responsible for operating within standard operating procedures and following all company health & safety guidelines
- Ensures a clean and safe work environment
- Other duties as required
Qualifications
Education & Experience Required
- Bachelor’s degree in Marketing Research or Communications, BI, BA, or a related field
- 2-4 years previous experience in similar role within the Powersports, Automotive or similar industry preferred
- Pragmatic Institute Certified: Foundations-Focus-Build-Launch-Price
- Versed in BI software such as Tableau or MS Power BI
- Strong Analytical problem-solving skills, with ability to interpret current market conditions and possible future trends, providing key insights, recommendations and conclusions
- Strong statistical data analysis skills, and ability to communicate findings in professional visual presentations to management by PowerPoint & other related software
- Strong in organizational skills, database management, and meaningful reporting to help facilitate management strategy & planning functions
- Expert knowledge of Microsoft Excel and PowerPoint and proficient with Word and Outlook
- Strong verbal communication skills
- PRC certification a plus