Technical Service Representative – Plymouth, MN – Local Candidates Only
The Technical Support Representative is accountable for providing value added service support to CFMOTO dealers and customers through technical problem resolution, product training.
Essential Duties & Responsibilities
- Participates in technical service team initiatives, problem solving and continuous improvement efforts
- Provides telephone and electronic case support for technical product support, warranty claim authorizations
- Assists dealers with vehicle troubleshooting, diagnostic and repair assistance
- Conducts in-person dealer visits as needed to resolve technical vehicle concerns
- Assists in the development, review and feedback for technical service manuals, articles and repair procedures
- Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
- Ensures a clean and safe work environment
Qualifications
Education & Experience Required
- High School diploma or equivalent
- Strong mechanical aptitude in Powersports and/or automotive
- 3-5 years’ customer service experience in related industry
- Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
- Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
- Previous Powersports industry experience desired
Education & Experience Preferred
- Bachelor’s degree in Business Administration, Industrial Science or related field
- 1-2 years previous Powersports Industry experience
QUALITY ENGINEER – PLYMOUTH, MN – LOCAL CANDIDATES PREFERRED
The Quality Engineer is accountable for supporting the Technical and Engineering operations and will be a key technical representative of CFMOTO to our dealer base and to our factory in China; will assist with training & development of the technical team.
Responsibilities
- Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
- Responsible for operating within standard operating procedures and following all Company Health & Safety guidelines
- Responsible for warranty reporting analysis to include trends and forecasting
- Collaborates with CFMOTO China to solve product related engineering and quality issues
- Collaborates with the CFMOTO China design team to develop safe, efficient, and effective projects that will fall within the guidelines of products sellable within the United States
- Troubleshoots as necessary with the technical teams and defines technical resolutions
- Responsible for ensuring product quality and improvements as needed
- Partners with Sales team to ensure dealers and manufacturers are serviced as needed
- Troubleshoots and tests as dictated by current needs
- Travels to consumer events as required
- Works with Technical Writer to present detailed service bulletins, product plans, specifications, roadmaps
- Ensures a clean and safe work environment
- Other duties as required
Knowledge, experience & capabilities
Education & Experience Required
- Bachelor’s degree in Mechanical Engineering or similar
- 4 – 6 years’ previous experience in similar role within the Powersports industry
- Knowledge of principles of engineering and engineering design experience.
- Must possess exceptional organizational and time management skills with an obsessive attention to detail.
- Must be able to collaborate and bridge the communications gap between the engineering team, service technicians, business managers, and dealers, interfacing with each.
- Must have superior budgeting and cost management abilities, assessing estimated costs early in the project and bringing the actual costs in line
- Proficient in Microsoft Suite (Excel, Word, Outlook, PowerPoint)
- High-level negotiation and dispute resolution skills
- Must have experience leading teams of individuals from a variety of different backgrounds and disciplines.
- High-level negotiation and dispute resolution skills
Education & Experience Preferred
- 6-10 years’ previous experience in a similar role
Critical technical, professional and personal capabilities
- Commitment to continuous improvement, safety, teamwork and open communications
- Ability to handle confidential and sensitive information with integrity and professionalism
- A positive attitude, motivated, self-starter with strong teamwork skills
- Strong communication skills both verbal and written
- Outstanding organizational and time management skills
- Proven problem solving, decision making and planning skills
- Ability to maintain accuracy on detailed work
- Strong customer focus and service orientation with the ability to interact effectively with colleagues and vendors at all levels in a cross-cultural setting
- Demonstrates speed and flexibility as appropriate in responding to and adapting to change
- Promotes cooperation within the team and between teams
- Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves
Additional Information
- All applicants must be eligible to work in the US
- Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
- Working conditions are normal for an office environment
- Requires use of office equipment such as computers, telephones, copy machines
- Required sitting and computer-related activities for extended periods of time
- Ability to lift and/or move up to 50 lbs.
- Equipment operation requires specialized training and testing within CFMOTO standards
- Travel up to 40%
PARTS ANALYST– PLYMOUTH, MN – LOCAL CANDIDATES PREFERRED
The Parts Analyst is accountable for the support of the Company parts inventory and ordering systems required by CFMOTO dealers. In addition to supporting current needs of CFMOTO dealers, also responsible for the analysis of service parts usage for accurate forecasting and pricing strategies as well as creating shipping programs to reduce costs. Use sales and marketing skills to increase revenue by selling parts to customers.
Essential Duties & Responsibilities
- Answering Dealer calls regarding parts lookup, ordering, and shipping
- Maintenance of Dealer parts catalogs and parts data entry
- Processes parts orders for dealers, customers, distributors when necessary
- Rapidly establishing a good working relationship with CFMOTO dealers and customers
- Analyze cost structures to identify main drivers and implement strategic pricing as well as tactical pricing implementations including promotions and tiered pricing techniques
- Analyze product movement to develop dealer stocking recommendations
- Pull and provide daily, weekly, and monthly metric reports
- Provide feedback to Management regarding process improvements and product storage issues and facility layout
- Provides support and assistance to co-workers as needed
- Proactively follows all Company Health & Safety policies and guidelines for shipping of necessary documents
- Ensures a clean and safe work environment
Qualifications
Education & Experience Required
- Bachelor’s degree in Business, Logistics or equivalent experience
- 2 – 4 Years’ experience in a sales or purchasing role
- Expert knowledge of modern computer hardware, wired and wireless networking, IP phones, printers and peripheral computer equipment required.
- Expert knowledge of Windows Office 2010-2016 with emphasis on Excel required.
- Supply Chain Experience, Powersports industry preferred
Education & Experience Preferred
- 2+ years Customer Service background
- 2+ years warehouse experience
- Knowledge of power sports industry and power sports repair