Career Opportunity Information | CFMOTO USA
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CFMOTOCareers

CFMOTO employees not only help keep the business alive, but they are also enthusiastic and experienced off-road riders who are working to make the experience better for everyone. Do you want to build a career in the motorsports industry? As a global leader in designing and building innovative, high-quality, and high-performance vehicles, we’re always looking for motivated individuals to add to our dynamic US team.

CFMOTO USA’s corporate headquarters is located in Plymouth, Minnesota, just outside the Twin Cities of Minneapolis and St. Paul. Minnesota’s outdoor culture and friendly atmosphere make this the ultimate place to be in the Midwest. Join our team today!

Current Openings

Technical Service Representative

The Technical Support Representative is accountable for providing value added service support to CFMOTO dealers and customers through technical problem resolution, product training.

Essential Duties & Responsibilities

  • Participates in technical service team initiatives, problem solving and continuous improvement efforts
  • Provides telephone and electronic case support for technical product support, warranty claim authorizations
  • Assists dealers with vehicle troubleshooting, diagnostic and repair assistance
  • Conducts in-person dealer visits as needed to resolve technical vehicle concerns
  • Assists in the development, review and feedback for technical service manuals, articles and repair procedures
  • Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
  • Ensures a clean and safe work environment

Qualifications

Education & Experience Required

  • High School diploma or equivalent
  • Strong mechanical aptitude in Powersports and/or automotive
  • 3-5 years’ customer service experience in related industry
  • Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
  • Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
  • Previous Powersports industry experience desired

Education & Experience Preferred

  • Bachelor’s degree in Business Administration, Industrial Science or related field
  • 1-2 years previous Powersports Industry experience
Dealer Support Representative – Parts, Garments & Accessories (PG&A)

The Dealer Support, PG&A is accountable for ensuring dealers are informed and supported in all aspects of researching, ordering, and servicing of Parts, Garments, and Accessories for CFMOTO.

Essential Duties & Responsibilities

  • Field inbound dealer calls and emails regarding Parts, Garments, and Accessories
  • Prepare, review, and send informational PG&A notices to field sales and dealers
  • Prepare, monitor, and correct PG&A catalogue diagrams for internal and external use
  • Train dealers on ordering PG&A items when needed
  • Assist in troubleshooting possible field issues for PG&A
  • Catalogue and communicate PG&A dealer and sales feedback internally
  • Other duties as required

Knowledge, experience & capabilities

Education & Experience Required

  • 1-3 years’ previous experience in similar role within the Powersports, Automotive, Dealership, or similar industry
  • Customer service experience
  • Relationship building experience
  • Must be able to collaborate
  • Proficient with Microsoft Excel, PowerPoint, Word, and Outlook
  • Strong customer focus and service orientation with the ability to interact effectively with colleagues, dealers/customers and vendors at all levels in a cross-cultural setting

Critical technical, professional and personal capabilities

  • Commitment to continuous improvement, safety, teamwork and open communications
  • A positive attitude, motivated, self-starter with strong teamwork skills
  • Strong communication skills both verbal and written
  • Demonstrates speed and flexibility as appropriate in responding to and adapting to change
  • Promotes cooperation within the team and between teams
  • Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves
Sales Administrative Assistant

The Sales Administrative Assistant is accountable for providing administrative support to the Sales team.

Responsibilities

  • Processes, enters and updates sales orders into ERP system
  • Provides administrative support for sales team including Vice President of Sales and Director of Motorcycle Strategy
  • Collaborates with the Logistics department to ensure timely deliveries and recieve status updates
  • Prepare sales reports
  • Process expense reports
  • Provides support via email and phone calls to Regional Sales Managers and Dealers
  • Performs general administrative duties
  • Other duties as required

Knowledge, experience & capabilities

Education & Experience Required

  • Bachelor’s Degree or equivalent experience
  • 1 - 3 years’ previous experience in similar role
  • A positive attitude, motivated, self-starter with strong teamwork skills
  • Strong communication skills both verbal and written
  • Outstanding organizational and time management skills
  • Proven problem solving, decision making and planning skills
  • Ability to maintain accuracy on detailed work
  • Strong customer focus and service orientation with the ability to interact effectively with colleagues at all levels in a cross-cultural setting
  • Demonstrates speed and flexibility as appropriate in responding to and adapting to change
  • Promotes cooperation within the team and between teams
  • Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)

Education & Experience Preferred

  • 1 - 3 years’ previous experience in similar role within the Powersports industry
  • Experience with CRM software

Additional information

  • All applicants must be eligible to work in the US
  • Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
  • Following the initial training period, hybrid schedule (2 days in office / 3 days remote)

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