CFMOTOCareers

Essential Duties & Responsibilities

• Participates in technical service team initiatives, problem solving and continuous improvement efforts
• Provides telephone and electronic case support for technical product support, warranty claim authorizations
• Assists dealers with vehicle troubleshooting, diagnostic and repair assistance
• Conducts in-person dealer visits as needed to resolve technical vehicle concerns
• Assists in the development, review and feedback for technical service manuals, articles and repair procedures
• Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
• Ensures a clean and safe work environment

Qualifications

Education & Experience Required

• High School diploma or equivalent
• Strong mechanical aptitude in Powersports and/or automotive
• 3-5 years’ customer service experience in related industry
• Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• Previous Powersports industry experience desired

Education & Experience Preferred

• Bachelor’s degree in Business Administration, Industrial Science or related field
• 1-2 years previous Powersports Industry experience

Responsibilities

• Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
• Responsible for operating within standard operating procedures and following all Company Health & Safety guidelines
• Responsible for warranty reporting analysis to include trends and forecasting
• Collaborates with CFMOTO China to solve product related engineering and quality issues
• Collaborates with the CFMOTO China design team to develop safe, efficient, and effective projects that will fall within the guidelines of products sellable within the United States
• Troubleshoots as necessary with the technical teams and defines technical resolutions
• Responsible for ensuring product quality and improvements as needed
• Partners with Sales team to ensure dealers and manufacturers are serviced as needed
• Troubleshoots and tests as dictated by current needs
• Travels to consumer events as required
• Works with Technical Writer to present detailed service bulletins, product plans, specifications, roadmaps
• Ensures a clean and safe work environment
• Other duties as required

Knowledge, experience & capabilities

Education & Experience Required

• Bachelor’s degree in Mechanical Engineering or similar
• 4 – 6 years’ previous experience in similar role within the Powersports industry
• Knowledge of principles of engineering and engineering design experience.
• Must possess exceptional organizational and time management skills with an obsessive attention to detail.
• Must be able to collaborate and bridge the communications gap between the engineering team, service technicians, business managers, and dealers, interfacing with each.
• Must have superior budgeting and cost management abilities, assessing estimated costs early in the project and bringing the actual costs in line
• Proficient in Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• High-level negotiation and dispute resolution skills
• Must have experience leading teams of individuals from a variety of different backgrounds and disciplines.
• High-level negotiation and dispute resolution skills

Education & Experience Preferred

• 6-10 years’ previous experience in a similar role

Critical technical, professional and personal capabilities

• Commitment to continuous improvement, safety, teamwork and open communications
• Ability to handle confidential and sensitive information with integrity and professionalism
• A positive attitude, motivated, self-starter with strong teamwork skills
• Strong communication skills both verbal and written
• Outstanding organizational and time management skills
• Proven problem solving, decision making and planning skills
• Ability to maintain accuracy on detailed work
• Strong customer focus and service orientation with the ability to interact effectively with colleagues and vendors at all levels in a cross-cultural setting
• Demonstrates speed and flexibility as appropriate in responding to and adapting to change
• Promotes cooperation within the team and between teams
• Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves

Additional Information

• All applicants must be eligible to work in the US
• Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
• Working conditions are normal for an office environment
• Requires use of office equipment such as computers, telephones, copy machines
• Required sitting and computer-related activities for extended periods of time
• Ability to lift and/or move up to 50 lbs.
• Equipment operation requires specialized training and testing within CFMOTO standards
• Travel up to 40%