CFMOTOCareers

The Design Engineer- Chassis Systems will work alongside a creative & technical team in the “Discovery & Innovation Group” creating the future of CFMOTO products by focusing on customer-based solutions & elevating the user experience by industry leading innovation, performance, and reliability.

Essential Duties & Responsibilities

• Forward thinking chassis design engineer for OHV products, with the ability to analyze best layouts, optimized geometry, and evaluate pros & cons of different high-performance chassis systems and propose best solutions to R&D teams
• Good understanding of vehicle handling dynamics, and what design solutions will best resolve the established market requirements
• Create new concept designs with NX software for design evaluation and possible prototype construction.
• Analyze and test various chassis mechanical systems for existing & new vehicles by use of NX based FEA, and other simulation & analysis tools
• Work at different stages of the product development process in collaboration with a multidisciplinary team helping develop CAD layouts, prototypes and Proof-of-Concept vehicles & mechanical systems
• Manage relationships and projects with suppliers based on established timelines
• Design various vehicle chassis systems for Proof-of-Concept, with DFM in mind. Examples: Suspension systems, steering, performance handling dynamics optimization, weight distribution for variable loading & terrain scenarios, rider ergonomic optimization, correct wheel & tire selection, EPS calibration & control pack evaluation, occupant heat management, and more
• Work with the R&D team in the execution of new ideas, technologies, and systems to improve the current product line, and create new & innovative industry firsts to satisfy the market requirements provided by the product team
• Work with chosen partners in North America & China on development of new chassis related systems to reach goals defined by the product team
• Provides design and functional feedback throughout projects, to improve direction of the design & engineering team
• Responsible for operating within standard operating procedures and following all company health & safety guidelines
• Ensures a clean and safe work environment
• Other duties as required

Qualifications

Education & Experience Required

• Bachelor’s degree in Mechanical Engineering or related field
• Preferred track record of suspension systems design, for high performance OHV products
• 5+ years’ previous experience in a similar role within the powersports, automotive or similar industry
• Must be an analytical & forward-thinking engineer, willing to challenge the status quo and evaluate the best way to achieve engineering solutions to satisfy product market requirements
• Project management experience with strong communication & analytical skills
• Detailed and accurate organizational skills in analysing, reporting, and evaluating future directions by using CAD analysis tools to make appropriate recommendations for design improvements
• Must understand industry best practices for OHV & On-Road vehicle DFM, and have a thorough understanding of current engineering materials & processes relating to modern recreational vehicles
• Familiar with ROHVA, SAE, SVIA, ANSI, NHTSA, CPSC, DOT and other standards relating to the safety & certifications of vehicles being developed, with adherence to relevant requirements
• Preferred advanced user of NX CAD suites relating to engineering & design. Proficient in 2D & 3D component & engineering drawing creation, GD&T, and large assembly management

The CAD Designer will work alongside a creative & technical team in the “Discovery & Innovation Group” creating the future of CFMOTO products by focusing on customer-based solutions & elevating the user experience by industry leading innovation, performance, and reliability.

Essential Duties & Responsibilities

• Create, and manage CAD models & assemblies with NX software for design evaluation and prototype construction
• Under lead engineer supervision, assist in the design complex systems for transportation products, with a strong understanding of vehicle mechanics, dynamics, and functioning for optimal performance & reliability
• Work at different stages of the product development process in collaboration with a multidisciplinary team developing prototypes and Proof of Concept vehicles & mechanical systems
• Manage relationships and projects with suppliers based on established timelines
• Work with engineers & the product team leadership in the execution of new ideas, technologies, and systems to improve the current product line, and create new & innovative industry firsts to satisfy the market requirements provided by the product team
• Experience in working with rapid prototype processes, and scan data for use in CAD layout development
• Work with chosen partners in North America & China on development of new chassis related systems
• Responsible for operating within standard operating procedures and following all company health & safety guidelines
• Ensures a clean and safe work environment
• Other duties as required

Qualifications

Education & Experience Required

• Associates or bachelor’s degree in CAD, Mechanical Design, Engineering, or related field
• Preferred experienced user of NX CAD software relating to the design of transportation products. Proficient in 2D & 3D component & engineering drawing creation, GD&T, and large assembly management
• Preferred 3+ years’ previous experience in a similar role within the powersports, automotive or similar industry
• Solid understanding of materials & manufacturing processes relating to the transportation products industry
• Experience in design of vehicle chassis weldments, forged parts, CNC machined parts, metal forming, die-casting, and other cast metal parts.
• Experience in plastic Injection-molded part design a plus
• Must be an analytical & forward-thinking designer, willing to challenge the status quo and evaluate the best way to achieve design solutions to satisfy product market requirements and DFM needs
• Project Management experience with strong communication & analytical skills
• Detailed and accurate organizational skills in analysing, reporting, and evaluating future directions by using CAD analysis tools to make appropriate recommendations for design improvements
• Familiar with ROHVA, SVIA, ANSI, NHTSA, and other standards relating to the safety & certifications of vehicles being developed, with adherence to relevant requirements

The Product Line Owner-Motorcycles will be a vital role in managing our motorcycle products for lifecycle optimization and supporting the corporate strategies as it relates to current product line maintenance & improvements. This individual will function as a tactical product owner and be responsible for maintaining current product upgrades and improvements and serve as an industry expert for all existing 2-wheel product segments.

Essential Duties & Responsibilities

• Acts as the motorcycle segment expert, with a deep understanding of the industry and competitor products, and what our competitive advantage is/can be with product features & benefits
• Analyzes and proposes consumer and dealership data into product planning and provide impact analysis and recommendations
• Supports the LRP team strategy by advising on future model specification requirements by an in-depth knowledge of service/warranty problems, customer/dealer preferences, and general industry trends
• Participates in market segments studies, and statistical analysis, to understand customer needs & desires, and makes recommendations for current product line updates & improvements
• Coordinates annual CMF changes with ID departments
• Works with Sales & Marketing to provide product related support for all messaging materials and shows. Attend shows as required
• Maintain detailed product specifications database of current company products, as well as competitive products across the industry
• Champions the lifecycle management of current products, and advises how strategic new product features can be introduced for success
• Collaborates with PG&A to support integration of accessory parts from internal departments, or third-party suppliers
• Supports the R&D team with procuring competitive products for evaluation and benchmarking purposes
• Responsible for operating within standard operating procedures and following all company health & safety guidelines
• Ensures a clean and safe work environment
• Other duties as required

Qualifications

Education & Experience Required

• BS/BA, from a four-year college, with a product focused outlook
• 5+ years’ previous experience in similar role, preferably within the Powersports, Automotive or similar industry.
• Motorcycle industry experience is highly preferred
• Excellent oral & written communication skills
• Ability to work independently with strong teamwork & collaboration skills
• Expert knowledge of Microsoft Excel, PowerPoint, Project, and experienced with Stage-Gate methodology
• Experienced in MS office 365, in using its tools to facilitate group collaboration
• Strong customer focus and service orientation with the ability to interact effectively with colleagues, and vendors at all levels in a cross-cultural setting
• Domestic travel can be expected up to 20%, with occasional international trips to China or other locations as needed

The EV Product Research Analyst will be a vital role in shaping the future of EV products at CFMOTO. This individual will function as an expert in EV technology & help predict future trends and offer key insights into the future of battery and electric propulsion systems. We are looking for a strong working understanding of electric-vehicle batteries and chemistries and other core electric-vehicle technology. You will be able to collaborate with experts in the field, identify trends and hurdles, analyze data, and report it all in a clear and engaging way. You will be eager to share opinions and insights on emerging technology and the business strategies of key players.

Note: This role is open to 3+ years of experience. Your exact job level will be defined by the experience and technical ability you have, and a proven history of contributing to groundbreaking products with amazing innovation.

Essential Duties & Responsibilities

• The analyst will track and provide guidance on current technology related to electric motors, BMS, inverters, E-drive systems, fuel cells and hybrids while also keeping on top of new developments in battery chemistry and types, charging capability, battery cost, and other related develpoments
• Conduct primary research related to EV market economics and business strategies and present those findings to strategic leaders
• Acts as the EV segment product expert, with a deep understanding of competitor products, and what our competitive advantage is/can be with product features & benefits
• Understands and recommends future EV propulsion & drivetrain system directions, based on ongoing technological developments in the industry, and key disrupters
• Translates market research and consumer insights into technical requirements for EV systems of future vehicles, with a deep understanding of performance, costing, and technology barriers relating to EV & hybrid batteries and propulsion systems
• Uses basic CAD as a communication tool for advanced concept proposals with the R&D and product teams
• Represents the VOC in the EV segment, by assuring customer expectations are aligned with product direction, market requirements, and engineering goals
• Participates in market segment studies, and statistical analysis, to understand customer needs & desires, and makes recommendations for future product line competitive advantages
• Maintain detailed product specifications database of current company products, as well as competitive products across the EV industry
• Ability to effectively balance multiple simultaneous priorities and deadlines with tight timelines.
• Responsible for operating within standard operating procedures and following all company health & safety guidelines
• Ensures a clean and safe work environment
• Other duties as required

Qualifications

Education & Experience Required

• BS, from a four-year college, BSME, EVE or related Engineering degree is highly preferred
• 3+ years’ previous EV experience in a similar role, preferably within the powersports, automotive or a similar industry.
• Excellent oral & written communication skills
• Ability to work independently with strong teamwork & collaboration skills
• A focus on VOC, and able to utilize trend analysis stats to recommend EV product updates to upper management
• Expert knowledge of Microsoft Excel, PowerPoint, & MS Office Suite
• CAD experience or background is preferred as a communication tool for advanced concept proposals with the R&D and product teams
• Experienced in MS office 365, in using its tools to facilitate group collaboration
• Strong customer focus and service orientation with the ability to interact effectively with colleagues, and vendors at all levels in a cross-cultural setting
• Domestic travel will be expected up to 30%, with occasional international trips to China or other locations as needed

Validation Testing Manager- Plymouth, MN/St. Cloud, MN

The Validation Testing Manager will lead a US based validation testing department to align current & upcoming product performance & durability with customer expectations. This position will play a key role in facilitating the validation of vehicles for production readiness, in partnership with the CFMOTO R&D facility in Asia.

Essential Duties & Responsibilities

• Lead the validation testing, reporting, & communication efforts of US based testing group ensuring alignment with factory testing, engineering & product departments.
• Assure the end customer’s voice, expectations & vehicle usage requirements are understood by the test group
• Create & implement a comprehensive set of vehicle testing procedures for evaluation of current and future product performance. Testing procedures should ensure vehicles meet customer requirements in real-world usage and conditions.
• Develop and maintain a comprehensive and rigorous field test system of pass/fail & measurable acceptance/rejection criteria for field testing new vehicles or revised current product. This may include lab testing as needed, to quantify results.
• Manage the validation testing department staff for daily workload, trip planning & logistics, performance expectations, while growing future internal testing capabilities
• Organize field tests and schedule endurance riders work load and deliverables. Make travel arrangements for the endurance testing group
• Determine testing department facility requirements, deliverables & budgets and submit for annual management approval.
• Responsible for interdepartmental communication of test protocols, reporting methods, and final pass/fail results.
• Work with all stakeholders to Prioritize execution of the Test Request database for current & future product to R&D and the product team, based on test results.
• Contribute product performance feedback and analysis to support the Product Manager’s continuous improvement database
• Support the NPD team as required for needs in lab or field testing of prototype, pre-production, and competitor vehicles.
• Provides design and functional feedback throughout projects, to improve direction of the design & engineering team.
• Manage the MN base test facility for usage & expansion by the testing group, and support use by other departments for media events & riding days for evaluation & research purposes.
• Enforce a 6S Lean workplace to maintain a clean and organized shop facility, and safety.
• Coordinate logistics of test units, for storage, riding days and preparation for multiday test trips
• Maintain a valid drivers’ licence & DOT physical card for operating vehicles over 10k GVWR (CDL preferred, but not required)
• Responsible for operating within standard operating procedures and following all company health & safety guidelines.
• Other duties as required.

Qualifications

Education & Experience Required

• Bachelor’s degree in mechanical, electrical engineering or related field
• Strong Technical background with the ability to create, develop & run complex testing scenarios requested by Product Management or R&D departments.
• Strong understanding of the typical North American ATV and UTV customer use-case and requirements.
• Must be able to ride and evaluate off-road vehicles and be able to assess all areas of off-road vehicle performance.
• 5+ years’ previous experience in a similar role within the powersports, automotive or similar industry
• 3+ years of department leadership experience with strong communication & analytical skills
• 3+years of supervisory experience of technical staff, in the testing and evaluation of complex machinery
• Experience with data acquisition equipment in field testing environments, and general lab testing equipment
• Familiar with ROHVA, SVIA, ANSI, NHTSA, and other standards relating to the safety & certifications of vehicles being developed, with adherence to relevant requirements.

The Service Training Manager will identify and assess training needs in the Service Operations Department and Dealer network, and design, plan, and manage the implementation of training programs, policies, and procedures to fulfil those needs.

Essential Duties & Responsibilities

• Reviews existing dealer training programs; executes enhancements and additions to improve engagement, productivity, and efficiency in dealer and internal service operations
• Implements, manages and owns new corporate Learning Management System (LMS) including vendor identification, selection and implementation plan
• Partners with CFMOTO staff and dealers to develop and manage an online and in-person certification program to improve dealer productivity in service and general dealer operations related to CFMOTO
• Manages learning and development initiatives (includes performing any necessary administrative tasks, preparing materials, etc.) to ensure training needs and deadlines are met
• Maintains knowledge of new methods and techniques for training, and training requirements applicable to the organization and/or industry
• Identifies future training needs and creating a curriculum to facilitate that training
• Assists in the execution of the performance management philosophy, strategy and review cycles including training and enablement needs
• Conducts or facilitates required and recommended training sessions on site, online and in the field
• Manages the training team, growing and developing their skills and abilities
• Communicates with management, trainers and dealerships to ensure that all needs are met
• Conducts and arranging ongoing training for new Service hires
• Searches for gaps in training content and materials that need updating to generate higher productivity and efficiency among dealerships
• Coordinates external training for internal staff as needed
• Other duties as required

Knowledge, experience & capabilities

Education & Experience Required

• Bachelors Degree in Business, Communications or other related area required
• 5-7 years of experience in a Learning & Development
• Excellent verbal and written communication skills
• Thorough understanding of training processes, tools and online training systems
• Experience developing training certification programs
• Ability to moderate in person training sessions
• Extremely organized and detail-oriented
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• Previous Powersports industry experience desired

Education & Experience Preferred

• 7+ years of experience in developing and executing training both online and in-person materials and programs
• 2 years of Powersports industry experience preferred
• Implementation and development of training tools and online training management systems

Additional Information

• All applicants must be eligible to work in the United States
• Typical schedule is Monday – Friday, 8:00 am – 5:00 pm; ability to work the required hours
• Following the initial training schedule, hybrid schedule (2 days in office / 3 days remote)

The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business.

Essential Duties & Responsibilities

• Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports
• Acts as a liaison between the customer and CFMOTO Operations
• Identifies process improvements that facilitate a high level of customer satisfaction internally and externally.
• Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues.
• Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests.
• Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training.
• Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving.
• Regularly participates in cross-functional teams to solve recurring customer issues.
• Responsible for answering Company’s main phone line and directing calls to appropriate person and / or department.
• Special projects as assigned

Qualifications

Education & Experience Required

• High School diploma or equivalent
• 2 – 4 years previous experience in similar role
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• High level negotiation and dispute resolution skills
• Ability to work in a fast paced and changing environment

Education & Experience Preferred

• Bachelor’s degree
• Powersports industry knowledge/experience strongly preferred

Additional information

• All applicants must be eligible to work in the US
• Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours
• Following the initial training schedule, hybrid schedule (2 days in office / 3 days remote)
• Working conditions are normal for an office environment

Inside Sales Specialist, Parts, Garments & Accessories (PG&A)

The Inside Sales Specialist – Parts, Garments & Accessories (PG&A) is accountable for developing, communicating, and supporting sales strategies to increase PG&A sales penetration within the CFMOTO dealer Network.

Essential Duties & Responsibilities

• Creates, reviews, and communicates sales reporting tools to both internal and external shareholders
• Assists in PG&A promotion development and implementation
• Works cross functionally with the field sales team and internal departments to coordinate and develop strategies for aligning sales with vehicle shipments/dealer inventory
• Analyzes PG&A geographical territory penetration and develop improvement strategies
• Creates and executes dollar per unit analysis and lift strategies
• Analyzes dealer sales program participation and construct reporting
• Provides input on accessory product development, launch timing, and support
• Identifies and collaborates with product line developers and purchasing on inventory stocking positions and timing
• Works collaboratively with field sales team to pursue strategies for increased PG&A sales penetration
• Maintains awareness of powersports industry sales trends and product innovations
• Enters and supports product sales orders
• Maintains general knowledge of CFMOTO and PG&A product portfolio to answer questions, present solutions and present sales proposals
• Conducts in-field dealer visits and external sales team territory rides
• Attends and supports CFMOTO’s presence at industry events and trade shows, as needed

Qualifications

Education & Experience Required

• 1-4 years’ previous experience in similar role
• General understanding of business-to-business sales
• Relationship building experience
• Must be able to collaborate with a variety of shareholders
• High proficiency with Microsoft Excel
• Experienced in Microsoft PowerPoint, Word, and Outlook
• Strong customer focus and service orientation with the ability to interact effectively with colleagues, dealers/customers and vendors at all levels in a cross-cultural setting

Education & Experience Preferred

• Bachelor’s degree
• 2-5 years previous experience in similar role (5+ years of experience instead of degree)
• General understanding/experience in business-to-business sales within the powersports, automotive, dealership, or similar industry
• Powersports industry interest and product knowledge desired
• Customer service experience a plus

Additional information

• All applicants must be eligible to work in the United States
• Typical schedule is Monday – Friday, 8:00 am – 5:00 pm; ability to work the required hours
• Following the initial training schedule, hybrid schedule (2 days in office / 3 days remote)
• Travel up to 20%