CFMOTOCareers

The Technical Support Representative is accountable for providing value added service support to CFMOTO dealers and customers through technical problem resolution, product training.

Essential Duties & Responsibilities

• Participates in technical service team initiatives, problem solving and continuous improvement efforts
• Provides telephone and electronic case support for technical product support, warranty claim authorizations
• Assists dealers with vehicle troubleshooting, diagnostic and repair assistance
• Conducts in-person dealer visits as needed to resolve technical vehicle concerns
• Assists in the development, review and feedback for technical service manuals, articles and repair procedures
• Responsible for supporting dealer technical training with preparation of training materials and instruction of classes as necessary
• Ensures a clean and safe work environment

Qualifications

Education & Experience Required

• High School diploma or equivalent
• Strong mechanical aptitude in Powersports and/or automotive
• 3-5 years’ customer service experience in related industry
• Strong ability to methodically evaluate complex problems and provide strong recommendations for resolution
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)
• Previous Powersports industry experience desired

Education & Experience Preferred

• Bachelor’s degree in Business Administration, Industrial Science or related field
• 1-2 years previous Powersports Industry experience

The Dealer Support, PG&A is accountable for ensuring dealers are informed and supported in all aspects of researching, ordering, and servicing of Parts, Garments, and Accessories for CFMOTO.

Essential Duties & Responsibilities

• Field inbound dealer calls and emails regarding Parts, Garments, and Accessories
• Prepare, review, and send informational PG&A notices to field sales and dealers
• Prepare, monitor, and correct PG&A catalogue diagrams for internal and external use
• Train dealers on ordering PG&A items when needed
• Assist in troubleshooting possible field issues for PG&A
• Catalogue and communicate PG&A dealer and sales feedback internally
• Other duties as required

Knowledge, experience & capabilities

Education & Experience Required

• 1-3 years’ previous experience in similar role within the Powersports, Automotive, Dealership, or similar industry
• Customer service experience
• Relationship building experience
• Must be able to collaborate
• Proficient with Microsoft Excel, PowerPoint, Word, and Outlook
• Strong customer focus and service orientation with the ability to interact effectively with colleagues, dealers/customers and vendors at all levels in a cross-cultural setting

Critical technical, professional and personal capabilities

• Commitment to continuous improvement, safety, teamwork and open communications
• A positive attitude, motivated, self-starter with strong teamwork skills
• Strong communication skills both verbal and written
• Demonstrates speed and flexibility as appropriate in responding to and adapting to change
• Promotes cooperation within the team and between teams
• Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves

The Sales Administrative Assistant is accountable for providing administrative support to the Sales team.

Responsibilities

• Processes, enters and updates sales orders into ERP system
• Provides administrative support for sales team including Vice President of Sales and Director of Motorcycle Strategy
• Collaborates with the Logistics department to ensure timely deliveries and recieve status updates
• Prepare sales reports
• Process expense reports
• Provides support via email and phone calls to Regional Sales Managers and Dealers
• Performs general administrative duties
• Other duties as required

Knowledge, experience & capabilities

Education & Experience Required

• Bachelor’s Degree or equivalent experience
• 1 - 3 years’ previous experience in similar role
• A positive attitude, motivated, self-starter with strong teamwork skills
• Strong communication skills both verbal and written
• Outstanding organizational and time management skills
• Proven problem solving, decision making and planning skills
• Ability to maintain accuracy on detailed work
• Strong customer focus and service orientation with the ability to interact effectively with colleagues at all levels in a cross-cultural setting
• Demonstrates speed and flexibility as appropriate in responding to and adapting to change
• Promotes cooperation within the team and between teams
• Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint)

Education & Experience Preferred

• 1 - 3 years’ previous experience in similar role within the Powersports industry
• Experience with CRM software

Additional information

• All applicants must be eligible to work in the US
• Normal schedule is Monday – Friday, 8 am – 5 pm; ability to work required hours
• Following the initial training period, hybrid schedule (2 days in office / 3 days remote)