The Dealer Support, PG&A is accountable for ensuring dealers are informed and supported in all aspects of researching, ordering, and servicing of Parts, Garments, and Accessories for CFMOTO.
Essential Duties & Responsibilities
- Field inbound dealer calls and emails regarding Parts, Garments, and Accessories
- Prepare, review, and send informational PG&A notices to field sales and dealers
- Prepare, monitor, and correct PG&A catalogue diagrams for internal and external use
- Train dealers on ordering PG&A items when needed
- Assist in troubleshooting possible field issues for PG&A
- Catalogue and communicate PG&A dealer and sales feedback internally
- Other duties as required
Knowledge, experience & capabilities
Education & Experience Required
- 1-3 years’ previous experience in similar role within the Powersports, Automotive, Dealership, or similar industry
- Customer service experience
- Relationship building experience
- Must be able to collaborate
- Proficient with Microsoft Excel, PowerPoint, Word, and Outlook
- Strong customer focus and service orientation with the ability to interact effectively with colleagues, dealers/customers and vendors at all levels in a cross-cultural setting
Critical technical, professional and personal capabilities
- Commitment to continuous improvement, safety, teamwork and open communications
- A positive attitude, motivated, self-starter with strong teamwork skills
- Strong communication skills both verbal and written
- Demonstrates speed and flexibility as appropriate in responding to and adapting to change
- Promotes cooperation within the team and between teams
- Demonstrated ability to adapt to a challenging and developing environment; willingness to take on new responsibilities as our business evolves